Contact Support
Get help with trades, deposits, cashouts, and account questions.
Last updated
Signed-in users can open a support ticket from the account menu. Support can reply, mark a case solved, close it, or reopen it when more information is needed.
What to include
For trade issues, include the item, quantity, and approximate time. For cashouts, include the coin/network and amount, but never share private keys or seed phrases.
Admin privacy
Admin replies are shown as Support so individual admin names are not exposed in user-facing conversations.
Urgent payout cases
If an automatic payout is queued for review, support can check whether it is waiting for liquidity, verification, or manual approval.
Frequently Asked Questions
Where do I open a ticket?
Sign in with Steam and use Support from the account menu.
Should I share wallet secrets?
No. Never share private keys, seed phrases, or exchange passwords with support.